Customer Success Director
Job Summary
7-12 years of high-growth B2B SaaS experience within Client Services/Customer Success, with a proven track record of account retention and expansion. Proven expertise/experience in the Healthcare industry.
Ability to develop and execute customer engagement and communications strategies and processes, and can lead the onboarding and management of accounts with a proactive and consultative approach
Player/coach leader who can be hands-on with the future ability to hire and manage a team. Cross-functional partner across Product, Sales, Marketing and Leadership team
Comfortable with ambiguity, thrives in fast-paced environments, adaptable, organized, self-motivated, and a team player
Location: Chicago, IL / Hybrid